We are very confident that you will be happy with your purchase, but you are welcome to return any item to us within seven days of delivery. The goods must be unused, in fully resaleable condition and in their original packaging. We cannot accept returns at our office address, so if you would like to return something to us please contact us to make arrangements to send it to our warehouse. Returns must be sent via a trackable method and we strongly recommend getting delivery insurance. Proof of postage is not proof of delivery - please send only by a method that requires a signature. We regret that we are unable to collect items directly from customers. If you do wish to return something you have bought, please either email us beforehand at firstname.lastname@example.org or call us on 01 506 5542 - once we have received and inspected the goods, your payment will then be refunded minus our delivery and insurance costs.
If you wish to cancel an order, you are very welcome to do so at any time until it is collected by our courier (unless an alternative arrangement has been made, this will normally be 12 noon following the receipt of payment). Contact us at email@example.com or 01 506 5542 and we will refund your payment in full. Once an order has been collected by the courier, it is still possible to cancel but the payment will be refunded minus any delivery and insurance costs which have been incurred.
Damaged goods and delivery insurance:
We check all our goods before they leave the warehouse and offer free delivery insurance with all our products. We have also spent a considerable amount of time and effort finding the best courier services we can. However, inevitably with courier deliveries things may on occasion arrive damaged. If an item does arrive damaged, please contact our customer service team and they can sort any problems out for you very quickly. Any damage that occurs will be covered by the delivery insurance, subject to the following: When you take delivery you must check the box and if there is any sign of damage you MUST note 'Damaged' on the delivery note or terminal at the time of delivery. If there is no apparent damage but it is not possible to inspect the contents of the package, you MUST write 'Contents Unseen' on the delivery note or terminal. If the couriers receive a 'clean' signature they will consider that the goods have been delivered in perfect condition and it will not be possible to make a claim on the delivery insurance. If there is any damage, you must also notify us directly within 48 hours of receipt. We cannot accept damage claims which are notified after this period.
If you receive an item that is faulty, you must notify us within seven days and we will organise a replacement. After seven days the item will be considered to have been accepted in good condition, but we offer a minimum of 12 months warranty on all items.
All products come with a minimum 12 month RTB warranty unless otherwise stated in the description.
Please be aware that unfortunately we are unable to honour warranties if items are used in a commercial setting unless the item is specifically stated as a commercial use machine. If any product develops a fault within the warranty period you simply need to return it to us and we will either repair or replace it for you. However in many cases it may be quicker and easier for you if we simply send you replacement parts, and if you would prefer this we are usually very happy to do so. If you would like to return something, please note that packages cannot be sent to our office address so please contact our customer service department to obtain a return reference and details of our warehouse address.