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Delivery

Fast Delivery throughout the whole of Ireland

COVID-19 NOTICE -

DELIVERY – Please be prepared that you may experience a delay with the delivery your goods due to the unprecedented demand across the country at this present time. We are working hard with our couriers to get all items dispatched and delivered as quickly as possible. Please rest assured that we are doing everything we can to try and get your order out to you on time. We are kindly are asking all customers to wait a minimum 10 working days prior to contacting us to chase a delivery. The reason behind this is avoid causing unnecessary delays in our response time to all customers. If your enquiry is of an urgent nature please send email via the contact us section of our website and one of our agents will get back to you as soon as possible. In the majority of cases you will find that your order is delivered on time. We do apologise for any inconvenience that this has caused and reassure you that your order is being processed.

Order cancelations - Due to high demand we are unable to stop or amend a delivery request once the order has been processed and confirmed and the standard 14 day returns policy would apply.

Delivery is throughout the whole of Ireland and we endeavour to have your item with you within 7 working days from date of purchase.  Some heavy items can take up to 10 working days for delivery in which case the courier will contact you directly to update you on the delivery date.

Throughout the Delivery process we do endeavour to keep you informed of the delivery progress either by text or email. Delivery is a one man kerbside delivery and you should ensure to have somebody available to help the driver with the item if its over 30kg.  Please see the table and explination below for a guide to our delivery service.

Example Delivery Schedule for an item ordered at 5pm on a Tuesday

  • Tuesday 5pm: Order placed on website
  • Wednesday 11am: Item collected from our warehouse by our courier
  • Monday or Tuesday: Item is delivered to your door
If your item is despatched on.. It will be delivered on..
Monday Thursday or Friday
Tuesday Friday or Monday
Wednesday Monday or Tuesday
Thursday Tuesday or Wednesday
Friday Wednesday or Thursday

 When will my item be delivered?

 Delivery for Items under 50kg’s including Trampolines, Home Gyms and Games Tables –

1. Your order is received into our warehouse and is picked and packed ready for collection and delivery to you.

2. Tracking details will be sent direct to the email address provided on the order.

3. Within 3-5 working days the tracking will become live on our courier’s website.

4. Once the tracking has become live you will receive a text message from the courier to confirm a delivery date and time.  The delivery is normally completed 24-48 hours after the live tracking becomes available.

5. If for any reason, you cannot accept delivery at this time, it is easy to rearrange for a more convenient time.

Delivery for items over 50kgs –

1. Your order is received into our warehouse and is picked and packed ready for collection and delivery to you.

2. Within 3-5 working days the item will arrive at your local depot.

 3. Once the item is at your local depot the courier will contact you direct within 48 hours to arrange/book in a suitable time for delivery.

 

Delivery timescales can sometimes be delayed by different factors such as weather, transport system congestion & busy periods so from time to time delivery may take a little longer than the stated time. We will endeavour to let you know of any delays before they happen but sometimes this is outside of our control.

© Irish Sports Warehouse 2020