Terms and Conditions
Quality and Use of Equipment
We make every effort to ensure that the products advertised on our site are of a high quality. We are governed by the manufacturers ability to provide the quality of product. There are times when this may be beyond our control. We make every effort to ensure that the purpose for which the product is advertised is the correct one. Equipment must at all times be used in conjunction with the manufacturer’s instructions, please read carefully before use. No one should undertake any form of exercise without first consulting their doctor or specialist and agreeing with them that it is safe for them to do so. If you are under medication or have any health related problems, please check with your doctor before exercising.
Unless otherwise stated all our items are sold solely for the purpose of home use. Items purchased and used in a commercial setting will not be covered by our warranty terms and conditions. If the item is used in a commercial setting and you require parts please contact us on 0766803388 and we will provide a quote for the required parts.
Unless specified otherwise in the item description warranty is for 12 months parts only. Due the technical nature of our products, we must be informed of all warranty issues by email as the staff on our telephone helpdesk will most likely need to refer the issue to an engineer for advice before adequate assistance can be provided. Should you have problem with your item in the most cases customers find it easiest to resolve the problem with replacement parts in the post. Please note that weather damage is not covered under the terms of the warranty so, should you purchase an outdoor item, it is your responsibility to protect this item from the elements. If the item you have purchased is a golf trolley then please note that batteries are supplied with 6 months RTB warranty. If a 2nd battery is supplied free this is not covered by warranty. Warranty is strictly parts only and the customer may be asked to contribute to any postage / courier costs incurred in resolving a problem. Please be aware that any free gifts are exempted from warranty.
GENERAL DELIVERY CONDITIONS
A signature is always required upon delivery. All goods are covered for loss or damage whilst in transit. If your item shows signs of damage on delivery it is crucial that you write ‘DAMAGED’ on the delivery note. In signing for the item you are agreeing that the item has been delivered to the best of your knowledge in perfect condition and we may not be able to hold the courier responsible. Please ensure that ALL items are inspected and any damage is reported to us within 48 hours of receipt for a claim with the courier and replacement item to be offered. We always try and replace damaged parts at no cost to the buyer prior to collecting the item and lodging a claim on the buyer’s behalf. All delivery time frames are dependent upon courier performance.
Failed Deliveries: In the event of failed delivery such that the item is returned to us, then the buyer will be responsible for the cost of the return carriage. Redelivery will then be at the original charge (free in most cases).
Items purchased on 'Pre-Order':
Items advertised as being available on 'pre-order' will show an approximate date that they are due into our warehouse, you should be aware that this date is approximate and can be subject to change. Items purchased on 'pre-order' will be despatched as soon as they arrive in our warehouse for delivery via the appropriate method as specified for the item (i.e. Next Day or Standard One Man delivery). We will endeavour to keep you updated with exact delivery dates wherever possible.
Deliveries Requiring a Specific Delivery Date: If you are unable to accept delivery on a particular day please state this at the time of order, either by email or telephone. Failure to do this may result in us being unable to meet your specific delivery requirements and the delivery being returned (see failed deliveries). Should you have any further delivery requirements please contact us as soon as possible after you place your order and we will do our best to accommodate them.
Returns/Cancellation Policy: If you are returning an item to us it is essential that you contact us first for an appropriate RETURNS REFERENCE NUMBER AND RETURN ADDRESS.
14 Day Right to Cancel
You have the right to cancel your contract within 14 days without giving a reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party (other than the carrier) as indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us via email or telephone (located on the contact us section of our website) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use our cancellation form but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Upon receipt of your cancellation request we shall in all cases provide a returns number which must be included in your return and the address of where to return your goods.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (excluding supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and no later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods whichever is the earliest
You, the customer shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are also liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature characteristics and functioning of the goods.
The buyer will be fully responsible for the full cost of returning the item
Customer Complaints: We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then please e-mail our customer services department at firstname.lastname@example.org. We will acknowledge a complaint within 24 hours and our customer services department will endeavour to resolve the complaint as quickly possible keeping you informed at all times. All complaints will be confidential and treated fairly.